RugLots.com

Fast Free Shipping

 

FREE Shipping

Just because shipping is free doesn't mean you pay more. RugLots.com understands you are looking for good quality at a great price. We also focus our efforts on processing your order quickly and getting it delivered quickly. When you order from our website, you can expect to receive your order within 7-10 business days.

Have questions?
Contact Us 5 days a week., 
1.888.744.8851 or via email CService@ruglots.com

45 Days Return Policy

 

45 Days Return Policy

Here at Rug Lots we make returns easy! If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. In order to meet our pledge to quality service, we feel that returns should be straightforward – hassle free.

Is the rug you received not exactly what you had hoped? Not the right size or pattern? Regardless of the reason, we are glad to accept your return within 45 days of purchasing from us. Upgraded shipping costs, or custom products are non-refundable. There are no re-stocking fee's on any item purchased from RugLots.com.

All shipping/handling charges and any other expenses you may incur when returning merchandise are non-refundable. Please email us at CService@ruglots.com and request a Return Authorization Number (RAN). Please note returns without a RAN won’t be accepted and will be refused at the customer’s expense.

Returned items must be in their original condition and packaging, otherwise additional charges may apply. It is also important to note that we cannot take returns on a rug that has been used. Select items cannot be returned due to final sale, liquidation, and clearance promotions. These items will be clearly marked on the product page. If you have any questions, please contact us.

Help / FAQ's

 

CUSTOMER SERVICE

Our Pledge To You

We are dedicated to matching you up with the perfect rug. So if for any reason you are not satisfied, we will issue a full refund on your purchase up to 45 days. Please see our return policy for more details on returns.

Contact Us

Toll free phone number: 1.888.744.8851
Sales inquires: sales@ruglots.com
Questions regarding orders: cservice@ruglots.com
Cancellation requests: cservice@ruglots.com
General inquiries: hi@ruglots.com

Warehouse and mailing address
Rug Lots | Area Rug Warehouse
1 Madison Street
East Rutherford, NJ 07073

Hours of Operation
Monday through Friday: 9 am - 5 pm EST
Sat & Sunday: Closed

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About Rug Lots


Who We Are

RugLots.com is where your room comes alive. Not like Frankenstein’s Monster alive. More like that extra spark that makes your guests ask “Who is your interior decorator?” At RugLots you are your decorator and we are the 250,000 square foot warehouse at your disposal. Choose from a selection of classic and contemporary rugs, from Persian Classics and European Aubussons to animal prints and modern geometric designs. Our selection is carefully curated by RugLots buyers to meet our commitment to superior quality and value. Whatever your need we have you covered.

 


What We Are, What We Are Not

  • We are Online Rug Warehouse with over 100,000 differnt types of rugs. Some items ship from our warehouse and some ship directly from the manufacturer.
  • We are not master weavers, but we do work with top manufacturers to provide a wide range of quality and well priced area coverings.
  • We are a company that takes pride in everything we sell and how we sell it. Your shopping experience is key to our efforts.
  • We are not a faceless multinational conglomerate. We are a dedicated group of individuals with one mission, to combine quality products with fantastic customer service and bring them to you.

 


Why Us?

At RugLots we offer seven simple reasons to shop with us.

  1. 1. Free Shipping: We feel that customers should never pay for shipping. In most cases, your delivery charge is on us.
  2. 2. Trackable Shipping: For those that just can’t wait. A tracking number will be emailed to you within 24 hours of order shipment so you will know where your items are at all times.
  3. 3. 45 Day Return Policy: If you are not fully satisfied with your purchase, you can return it. Customer satisfaction is your top priority and we will gladly accept any return up to 45 days after the delivery date.
  4. 4. Easy Returns: We believe that returns should be uncomplicated and stress free. Our team will assist you by phone or email to make your return to our warehouse quick and easy. You pay the return shipping, we’ll take care of the rest.
  5. 5. Outstanding Service: Our customer support representatives are respectful and courteous. They strive to offer the best service possible. We are passionate about our work and that includes taking great care of our customers.
  6. 6. Quality Products: At RugLots.com, we work with top manufacturers to offer you the latest designs and highest quality products. We stand by this commitment to quality and the products we sell.
  7. 7. Secure Shopping: Your order information is always safe. All transactions are passed through SSL encrypted connections. Payment information is used only at the time of purchase and is not stored.

 


What We Offer

What don’t we offer? Here at RugLots you can search our massive inventory and sort by what is important to you; style, color, size, shape, or weave. We provide professional tips with information to help you make the right choice for your home, from sizing and color to weave types and cleaning instructions. We are here to help.

That’s why aside from a helpful and easy to navigate website we provide free and fast shipping backed by fantastic customer service. You can contact us Monday through Friday 9-5 EST one of three ways, phone (888-744-8851), email (CService@ruglots.com), and online chat from any page on RugLots.com. If you have a question or problem we promise to answer quickly and resolve your issue to your highest satisfaction.

 


Where are We Going, Where Have We Been?

RugLots began in 2007 as a reseller of overruns and closeout "Lots" purchased from manufacturers. The inclusion of “Lots” in our name reflects our roots as well as our current goals. We completely updated and redesigned our website in 2011 to reflect our commitment to quality, integrity, and service with large, vibrant images, detailed descriptions, and customer written reviews. But just as when we started, RugLots is about buying in volume and passing the savings on to the consumer. With this volume buying power and a commitment to quality products and customer service, we at RugLots work fervently to exceed your expectations every time you shop with us.

Thank you for visiting. We hope to see you back soon.