Our Customer Service Policy

    We are dedicated to matching you up with the perfect rug. So if for any reason you are not satisfied, we will issue a full refund on your purchase up to 45 days. Please see our return policy for more details on returns.


    Product Availability

    Generally all of our rugs are in stock and available for shipping within 2-4 business days. However due to warehouse inventory fluctuation during certain periods, orders may be placed on back order. In this case we will notify the buyer and cancel the order upon request. Feel free to contact us before placing your order.


    Contact Us

    Toll free phone number: 1.888.744.8851  

    Sales inquires: 

    Questions regarding orders: 

    Cancellation requests: 

    General inquiries: 

    Warehouse and mailing address:

     Rug Lots | Area Rug Warehouse 
    1 Madison Street 
    East Rutherford, NJ 07073 

    Hours of Operation: 
    Monday through Saturday: 9 am - 5 pm EST
    Sunday: Closed

    Have questions? Prefer to order by Phone or Fax? We’re here to help!

    Contact RUGLOTS 6 days a week.

    1.888.744.8851 or CService@ruglots