RugLots.com

Fast Free Shipping

 

FREE Shipping

Just because shipping is free doesn't mean you pay more. RugLots.com understands you are looking for good quality at a great price. We also focus our efforts on processing your order quickly and getting it delivered quickly. When you order from our website, you can expect to receive your order within 7-10 business days.

Have questions?
Contact Us 5 days a week., 
1.888.744.8851 or via email CService@ruglots.com

45 Days Return Policy

 

45 Days Return Policy

Here at Rug Lots we make returns easy! If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. In order to meet our pledge to quality service, we feel that returns should be straightforward – hassle free.

Is the rug you received not exactly what you had hoped? Not the right size or pattern? Regardless of the reason, we are glad to accept your return within 45 days of purchasing from us. Upgraded shipping costs, or custom products are non-refundable. There are no re-stocking fee's on any item purchased from RugLots.com.

All shipping/handling charges and any other expenses you may incur when returning merchandise are non-refundable. Please email us at CService@ruglots.com and request a Return Authorization Number (RAN). Please note returns without a RAN won’t be accepted and will be refused at the customer’s expense.

Returned items must be in their original condition and packaging, otherwise additional charges may apply. It is also important to note that we cannot take returns on a rug that has been used. Select items cannot be returned due to final sale, liquidation, and clearance promotions. These items will be clearly marked on the product page. If you have any questions, please contact us.

Help / FAQ's

 

CUSTOMER SERVICE

Our Pledge To You

We are dedicated to matching you up with the perfect rug. So if for any reason you are not satisfied, we will issue a full refund on your purchase up to 45 days. Please see our return policy for more details on returns.

Contact Us

Toll free phone number: 1.888.744.8851
Sales inquires: sales@ruglots.com
Questions regarding orders: cservice@ruglots.com
Cancellation requests: cservice@ruglots.com
General inquiries: hi@ruglots.com

Warehouse and mailing address
Rug Lots | Area Rug Warehouse
1 Madison Street
East Rutherford, NJ 07073

Hours of Operation
Monday through Friday: 9 am - 5 pm EST
Sat & Sunday: Closed

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45 Days Return Policy:


If you are not absolutely 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. In order to meet our pledge to quality service we feel that returns should be straight forward – hassle free. So if for whatever reason you're not happy with your purchase, just contact our RMA department to obtain your return authorization (RMA) number.


Returning with RugLots.com – easy as 1,2,3.

  • You can return your purchase for up to 45 days from the purchase date.
  • Products must be in the condition you received them.
  • You will be required to package product in original packaging or a close as possible. Area Rugs must be wrapped securely, leaving no end exposed – so it can be transported safely with out damage.
  • As the buyer, you are responsible for shipping back to us.
  • Please do not send your purchase back to the manufacturer.
  • Once your return is received and inspected by our warehouse (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

Clearance Rack Returns

  • Unless stated otherwise in product listing - item’s purchased clearance rack category, and daily deals, can be returned under our 45 Day Return Policy.


Reference:


Have questions? Prefer to order by Phone or Fax? We’re here to help!

Contact RUGLOTS 6 days a week.

1.888.744.8851 or CService@ruglots