45 Days Return Policy:

    If you are not absolutely 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. In order to meet our pledge to quality service we feel that returns should be straight forward – hassle free. So if for whatever reason you're not happy with your purchase, just contact our RMA department to obtain your return authorization (RMA) number.

    Returning with RugLots.com – easy as 1,2,3.

    • You can return your purchase for up to 45 days from the purchase date.
    • Products must be in the condition you received them.
    • You will be required to package product in original packaging or a close as possible. Area Rugs must be wrapped securely, leaving no end exposed – so it can be transported safely with out damage.
    • As the buyer, you are responsible for shipping back to us.
    • Please do not send your purchase back to the manufacturer.
    • Once your return is received and inspected by our warehouse (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

    Clearance Rack Returns

    • Unless stated otherwise in product listing - item’s purchased clearance rack category, and daily deals, can be returned under our 45 Day Return Policy.


    Have questions? Prefer to order by Phone or Fax? We’re here to help!

    Contact RUGLOTS 6 days a week.

    1.888.744.8851 or CService@ruglots