45 Days Return Policy:


    If you are not absolutely 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. In order to meet our pledge to quality service we feel that returns should be straight forward – hassle free. So if for whatever reason you're not happy with your purchase, just contact our RMA department to obtain your return authorization (RMA) number.


    Returning with RugLots.com – easy as 1,2,3.

    • You can return your purchase for up to 45 days from the purchase date.
    • Products must be in the condition you received them.
    • You will be required to package product in original packaging or a close as possible. Area Rugs must be wrapped securely, leaving no end exposed – so it can be transported safely with out damage.
    • As the buyer, you are responsible for shipping back to us.
    • Please do not send your purchase back to the manufacturer.
    • Once your return is received and inspected by our warehouse (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

    Clearance Rack Returns

    • Unless stated otherwise in product listing - item’s purchased clearance rack category, and daily deals, can be returned under our 45 Day Return Policy.


    Reference:


    Have questions? Prefer to order by Phone or Fax? We’re here to help!

    Contact RUGLOTS 6 days a week.

    1.888.744.8851 or CService@ruglots