RugLots.com

Fast Free Shipping

 

FREE Shipping

Just because shipping is free doesn't mean you pay more. RugLots.com understands you are looking for good quality at a great price. We also focus our efforts on processing your order quickly and getting it delivered quickly. When you order from our website, you can expect to receive your order within 7-10 business days.

Have questions?
Contact Us 5 days a week., 
1.888.744.8851 or via email CService@ruglots.com

45 Days Return Policy

 

45 Days Return Policy

Here at Rug Lots we make returns easy! If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. In order to meet our pledge to quality service, we feel that returns should be straightforward – hassle free.

Is the rug you received not exactly what you had hoped? Not the right size or pattern? Regardless of the reason, we are glad to accept your return within 45 days of purchasing from us. Upgraded shipping costs, or custom products are non-refundable. There are no re-stocking fee's on any item purchased from RugLots.com.

All shipping/handling charges and any other expenses you may incur when returning merchandise are non-refundable. Please email us at CService@ruglots.com and request a Return Authorization Number (RAN). Please note returns without a RAN won’t be accepted and will be refused at the customer’s expense.

Returned items must be in their original condition and packaging, otherwise additional charges may apply. It is also important to note that we cannot take returns on a rug that has been used. Select items cannot be returned due to final sale, liquidation, and clearance promotions. These items will be clearly marked on the product page. If you have any questions, please contact us.

Help / FAQ's

 

CUSTOMER SERVICE

Our Pledge To You

We are dedicated to matching you up with the perfect rug. So if for any reason you are not satisfied, we will issue a full refund on your purchase up to 45 days. Please see our return policy for more details on returns.

Contact Us

Toll free phone number: 1.888.744.8851
Sales inquires: sales@ruglots.com
Questions regarding orders: cservice@ruglots.com
Cancellation requests: cservice@ruglots.com
General inquiries: hi@ruglots.com

Warehouse and mailing address
Rug Lots | Area Rug Warehouse
1 Madison Street
East Rutherford, NJ 07073

Hours of Operation
Monday through Friday: 9 am - 5 pm EST
Sat & Sunday: Closed

Cart 0

PRIVACY POLICY


This privacy notice discloses the privacy practices for www.RugLots.com. This privacy notice applies solely to information collected by this web site.


Information Collection, Use, and Sharing

We do not share any information you provide to us, including your email and mailing addresses, with any companies outside RugLots.com, its subsidiaries, affiliates, or necessary payment processors. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Information Collection, Use, and Sharing

Occasional we may send promotional offers. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1.888.744.8851 or via email CService@ruglots.com .