RugLots.com

Fast Free Shipping

 

FREE Shipping

Just because shipping is free doesn't mean you pay more. RugLots.com understands you are looking for good quality at a great price. We also focus our efforts on processing your order quickly and getting it delivered quickly. When you order from our website, you can expect to receive your order within 7-10 business days.

Have questions?
Contact Us 5 days a week., 
1.888.744.8851 or via email CService@ruglots.com

45 Days Return Policy

 

45 Days Return Policy

Here at Rug Lots we make returns easy! If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. In order to meet our pledge to quality service, we feel that returns should be straightforward – hassle free.

Is the rug you received not exactly what you had hoped? Not the right size or pattern? Regardless of the reason, we are glad to accept your return within 45 days of purchasing from us. Upgraded shipping costs, or custom products are non-refundable. There are no re-stocking fee's on any item purchased from RugLots.com.

All shipping/handling charges and any other expenses you may incur when returning merchandise are non-refundable. Please email us at CService@ruglots.com and request a Return Authorization Number (RAN). Please note returns without a RAN won’t be accepted and will be refused at the customer’s expense.

Returned items must be in their original condition and packaging, otherwise additional charges may apply. It is also important to note that we cannot take returns on a rug that has been used. Select items cannot be returned due to final sale, liquidation, and clearance promotions. These items will be clearly marked on the product page. If you have any questions, please contact us.

Help / FAQ's

 

CUSTOMER SERVICE

Our Pledge To You

We are dedicated to matching you up with the perfect rug. So if for any reason you are not satisfied, we will issue a full refund on your purchase up to 45 days. Please see our return policy for more details on returns.

Contact Us

Toll free phone number: 1.888.744.8851
Sales inquires: sales@ruglots.com
Questions regarding orders: cservice@ruglots.com
Cancellation requests: cservice@ruglots.com
General inquiries: hi@ruglots.com

Warehouse and mailing address
Rug Lots | Area Rug Warehouse
1 Madison Street
East Rutherford, NJ 07073

Hours of Operation
Monday through Friday: 9 am - 5 pm EST
Sat & Sunday: Closed

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SHIPPING INFORMATION


Shipping Method and Time

Small Parcel:

All our rugs ship with FedEx ground service. Shipping within the contiguous United States is FREE on all rugs. Once you’ve placed your order you will receive an email with your tracking number.

Orders usually ship within 1-3 business days after your purchase and may vary depending upon distribution center or manufacturer’s processing time. Please keep in mind the manufacturers need time to fulfill your order, and in some cases, produce the product.

After the order is shipped it can take 2-7 business days for delivery and a tracking number will be provided for you to follow the package at your convenience.

We are unable to schedule delivery for an exact date or time, or call before delivery. If you are unavailable to accept your package, the shipping courier may leave the package at your door or leave a note.

Oversized Rugs:

Rugs that are oversized or too large to ship with ground parcel will be shipped with an LTL trucking or White Glove company. These orders can take 10-14 business days from date of shipment to be delivered. They will contact you to schedule a delivery appointment. These items will be delivered curbside of your destination address and it is the customer’s responsibility to carry it inside.

 


Free Shipping

Every item on RugLots.com ships for free! Shipping is Free on orders to any address in the continental United States. We do this to save you money and keep our pricing simple. There’s no surprises or hidden costs, whatever price you see in your shopping cart is what you pay, with one exception, sales tax on orders shipping to New Jersey.

 


Tracking Packages

As soon as your order will be shipped the tracking information will be displayed for on your order details. Please sign in into your Account . Click on the " Track Your Order" link in the Orders section. If you have more than one order that has shipped, select the specific order on your account page.


Reference:

Have questions? Prefer to order by Phone or Fax? We’re here to help!

Contact RUGLOTS 6 days a week.

1.888.744.8851 or CService@ruglots